This is an email we received from Stampin’ Up regarding delays of shipping orders, receiving products from the U.S. and abroad.
Orders you place may take a week or more just to begin processing. I ask your patience as Stampin’ Up works to keep everyone safe.
Please Be Patient
Coronavirus (COVID-19) Update
We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
• 100082: Basic Black Stampin’ Write Marker
• 101406: Jet Black StazOn Pad
• 102193: VersaMark Ink Refill
• 133456: Tuxedo Black Memento Ink Refill
• 132708: Memento Ink Pad Tuxedo Black
• 151508: Saddle Brown StazOn Ink Pad
• 151296: Label Me Lovely Punch
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, with a delay between shifts, being understaffed, and working to train new workers, our capacity is lowered. Through all of this, we are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation.
We are seeing delays in production from some of our North American suppliers as they make efforts to keep their employees safe as we have. They are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
Beginning 1 June, our North American distribution center will return to operating on one shift, Monday through Friday, in accordance with local regulations. We will continue doing all we can to get orders out as quickly as possible, but you may still see more shipping delays than normal during this pandemic. We are currently shipping orders about five to eight days out.
If our state or county moves to a higher-severity risk index, we will make the necessary changes to remain in compliance with local regulations. Please be patient with us as we work to balance the health of our employees with the needs of our demonstrators and customers.